Nilesh starts blogging, and his first post is of such high quality that I have to rave about it here. Nilesh Bhide, a trusted colleague of mine and a terrific architect, brings forth a tidbit of information too often overlooked: we can learn a great deal about the expectations, and therefore requirements, for our online services by referring to the knowledge, experience, and research that has been created for existing service businesses.
One thought on “Want the Software Quality Attributes of a service? — ask the customer!”
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