Is Enterprise Architecture accountable for improving customer experience?
A recent experience with poor customer service has got me thinking about the role of EA in addressing customer experience…
IT is part of the business, but not for the reasons you think
A colleague of mine, Gabriel Morgan, pointed out a recent Infoworld article by Bob Lewis called “Why running IT as…
Kudos to Cambridge for refusing to cover up security holes in “Chip and PIN”
One challenge with long-running news stories is that it is often difficult to keep track of the “current” bits. Even…