A recent experience with poor customer service has got me thinking about the role of EA in addressing customer experience…

For those folks who don’t normally track the events of the Gamer community, I’d like to share a lesson that…

Nilesh starts blogging, and his first post is of such high quality that I have to rave about it here. …

I’d like to draw a distinction that I should have drawn before.  I had an interesting discussion in e-mail after…

There’s been talk, for years now, about concepts like Enterprise 2.0 and Web 2.0.  We are all so enamored with…