Kudos to Andrea Westernien on her blog about the disjoint between the work that people do and business process automation.
Andrea, who blogs under the title of ‘Policy Based Business blog,’ used eloquent words to capture what I was originally trying to say in my (considerably less eloquent) posts (here and here) on the successes, and failures, of automated business process management.
My posts were attacked by one BPM analyst, Bruce Silver (here), with a few other bloggers offering their perspectives (example here). Hopefully, many people will take the time to understand this concept by reading Andrea’s well reasoned, and well written, post.
Andrea also describes a solution that she feels may help. I have yet to evaluate the solution she cites.