What's in your wallet?
Capital One has repeated that phrase to me so many times, it’s amazing. The fact that I cancelled my Cap…
All bloggers are Customer 2.0, but not every Customer 2.0 is a blogger
I’d like to draw a distinction that I should have drawn before. I had an interesting discussion in e-mail after…
Focusing on Customer 2.0
There’s been talk, for years now, about concepts like Enterprise 2.0 and Web 2.0. We are all so enamored with…
Politically, Can I live without an enterprise canonical data model?
Finally, getting back to “normal” blogging after my series on the CISR models. By the way, Microsoft is a diversification…
SOA in the Diversification Model
This is fifth in a series on the impact of the business operating model on Service Oriented Architecture. (see overview)…
SOA in the Replication Model
This is fourth in a series on the impact of the business operating model on Service Oriented Architecture. (see overview)…